Reference

How we protect your account and payment information

When you open an account on vivo88, your personal data and payment details are encrypted end-to-end.

Encrypted account accessDANA, OVO, GoPay and QRIS secureData stays in Indonesia
Explore Lobby Read FAQ
vivo88 How we protect your account and payment information
REACH OUR TEAM

How to contact us about your privacy

Live chat support Open your account and tap the chat icon at the bottom right of the lobby. Our team responds during business hours, Monday to Friday, 09:00 to 18:00 Indonesian time, to handle data access requests and privacy concerns.
Email for formal requests Send data subject access requests to [email protected] with your account email and the details you want to review. We acknowledge all formal privacy requests within 24 hours and provide your data snapshot within 14 days.
Account settings dashboard Log into your vivo88 account and visit Settings > Privacy to see what data we hold, download your transaction history, or request corrections to your profile information without waiting for support.
HOW WE WORK

Data security, cookies and account protection

End-to-end encryption

All data between your device and our servers is encrypted using TLS 1.3 protocol. When you deposit via DANA, OVO, GoPay or QRIS, your banking credentials never touch our infrastructure—payment processors handle them separately.

Cookie transparency

We use session cookies to keep you logged in, analytics cookies to count lobby visits from players in Bandung, Jakarta and across Indonesia, and preference cookies to remember your game filters. You can disable non-essential cookies in your browser settings without affecting core account features.

Password and login security

Your password is hashed and salted before storage. We do not store payment PINs. If you suspect unauthorized access, change your password immediately from Settings > Security or contact our live team to reset it.

Data retention schedules

Account profiles are kept for the life of your membership plus two years after closure, for regulatory and fraud-prevention purposes. Transaction records align with Indonesian financial authority guidelines. Cookies are deleted automatically after 12 months of inactivity.

Third-party integrations

Our payment processors (DANA, OVO, GoPay, QRIS operators) and live-table providers receive only the minimum data needed to serve your transaction or deliver a live game feed. We do not share your email or phone with marketing partners.

Policy updates and notice

Changes to this privacy policy are published on this page with a date stamp. Significant changes that affect your rights are emailed to your registered address at least 30 days before they take effect. Continued use of your account after the notice period indicates acceptance.

Privacy and data access questions

Yes. Email [email protected] with your account email and request a data subject access report. We compile your profile, transaction history, device logs and cookies into a single file and send it within 14 days, free of charge.

We keep your account details and transaction records for two years after closure to meet regulatory requirements and prevent fraud. After two years, we securely delete personal identifiers but retain anonymized transaction summaries for statistical analysis only.

No. We never sell your contact details or personal data to third-party marketers. Your email and phone are used only to verify your identity, send you withdrawal confirmations and notify you of policy changes where local law permits.

Payment processors handle your banking credentials directly using their own encryption. Your vivo88 account only receives a confirmation token once the transfer is complete. Your bank details are never stored on our servers.

Yes. Non-essential cookies can be disabled in your browser settings under Privacy or via your device's app permissions. Session cookies (needed to stay logged in) and security cookies cannot be disabled without logging out after every lobby visit.

Change your password immediately from Settings > Security in your account, then contact our live-chat team or email [email protected] with details of the unauthorised access. We review account activity logs and can reset your login credentials within the hour.

We operate this privacy policy in accordance with the data protection and financial regulations in the jurisdictions where we offer access. Your data is stored on servers in Indonesia, and we respond to formal data requests from regulatory authorities where local law permits.

Related Pages

vivo88 Indonesia FAQ Register vivo88 Login About Us